Shipping policy

Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with ORVELLOA. This Shipping Policy explains our order processing, shipping costs, estimated delivery times, tracking, and other important shipping information for orders placed through orvelloa.online.

Shipping Coverage

ORVELLOA currently ships to eligible addresses within the United States.

Shipping Cost

We offer FREE Standard Shipping on eligible orders shipped within the United States.

Processing & Delivery Times

Order Processing / Fulfillment	Up to 2 business days
Standard Transit Time	3–5 business days
Total Estimated Delivery	5–7 business days
Standard Shipping Cost	FREE

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Delivery estimates begin after an order is placed and include both processing and estimated carrier transit time.

Order Processing

Orders are generally processed and prepared for shipment within 2 business days.

Orders placed on weekends or applicable holidays may begin processing on the next business day.

Estimated Delivery

After fulfillment, Standard Shipping generally takes approximately 3–5 business days in transit.

Including processing time, customers should generally expect delivery within approximately 5–7 business days.

Delivery dates are estimates and may occasionally be affected by carrier delays, severe weather, holidays, high-volume periods, address issues, or circumstances outside our reasonable control.

Order Tracking

When tracking information is available, customers will receive shipping confirmation and tracking details after the order has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to display updated information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover an error in your shipping address, please contact us as soon as possible at contact@orvelloa.online.

We will make reasonable efforts to assist before fulfillment, but we cannot guarantee that an address can be changed after an order has been processed or transferred to the shipping carrier.

Order Cancellations

Orders may be eligible for cancellation until the item is fulfilled.

If you need to cancel an order, please contact us as soon as possible. Once an item has been fulfilled, we may no longer be able to stop the shipment.

Delayed Shipments

If your order is experiencing an unusual delay or the estimated delivery window has passed, please contact our customer support team with your order number.

We will review the available tracking and shipping information and assist with the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number, a description of the issue, and photographs of the product and packaging where appropriate.

Please keep the product and its original packaging until we have reviewed your request and provided further instructions.

Fulfillment Location

Our U.S. fulfillment location is:

ORVELLOA
1870-1908 Forge St
Tucker, Georgia 30084
United States

Please note: Do not send returns to this address without first contacting ORVELLOA and receiving return authorization and instructions. The appropriate return destination may depend on the product and circumstances of the return.