Privacy policy

Privacy Policy

Last Updated: August 31, 2026

This Privacy Policy explains how ORVELLOA collects, uses, shares, and protects personal information when you visit, use, or make a purchase from orvelloa.online.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with ORVELLOA, we may collect information such as:

Name
Billing address
Shipping address
Email address
Phone number
Order and purchase information
Payment-related information
Customer service communications
Device and browser information
IP address
Website usage and interaction information
Marketing preferences

How We Collect Information

We may collect personal information from several sources, including:

Information you provide directly when placing an order, creating an account, contacting us, or submitting a form.
Information collected automatically when you browse or interact with our website.
Information received from service providers that help us operate our store, process payments, fulfill orders, provide analytics, prevent fraud, or deliver advertising.

How We Use Personal Information

We may use personal information to:

Process and fulfill orders.
Process payments and transactions.
Provide order confirmations, shipping updates, and customer support.
Manage returns, refunds, replacements, and cancellations.
Maintain and improve our website and services.
Detect, investigate, and prevent fraud, abuse, or security incidents.
Comply with applicable legal and regulatory requirements.
Send marketing or promotional communications where permitted and based on your preferences.
Measure and improve the effectiveness of our services, marketing, and advertising.

Payment Information

Payments made through our website are processed through secure third-party payment providers. ORVELLOA does not necessarily receive or store complete payment card details.

Payment providers may collect and process your payment information in accordance with their own privacy policies and security practices.

Shopify

Our online store is hosted using Shopify, which provides the ecommerce platform that enables us to offer products and services through our website.

Shopify may process personal information in connection with hosting, checkout, payments, security, fraud prevention, analytics, and other ecommerce services.

Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

Cookies and Similar Technologies

ORVELLOA and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve the website.

These technologies may be used to:

Remember preferences and shopping cart information.
Maintain website functionality.
Understand how visitors use our website.
Measure website performance.
Help prevent fraud and improve security.
Support analytics, marketing, and advertising where applicable.

You may be able to control certain cookies through your browser settings or other privacy controls made available through the website. Blocking some cookies may affect certain website functions.

Analytics and Advertising

We may work with analytics, advertising, and technology providers to understand how customers interact with our website and to improve our services and marketing.

These providers may collect information through cookies or similar technologies, subject to applicable law and your available privacy choices.

How We Share Personal Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business, including:

Ecommerce and website hosting providers.
Payment processors.
Shipping, logistics, and fulfillment providers.
Customer support providers.
Analytics and technology providers.
Marketing and advertising providers where applicable.
Fraud prevention and security providers.
Professional advisers and authorities where required by law.

We do not authorize third parties to use personal information for purposes unrelated to the services they provide to ORVELLOA except where permitted by law or with appropriate authorization.

Shipping and Fulfillment

To fulfill and deliver your order, we may share necessary personal information such as your name, shipping address, phone number, email address, and order details with shipping carriers and fulfillment providers.

Marketing Communications

Where permitted, ORVELLOA may send promotional emails or other marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.

Even if you unsubscribe from marketing messages, we may still send transactional or service-related communications such as order confirmations, shipping updates, or customer support messages.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service, electronic transmission, or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request information about how personal information is used or disclosed.
Withdraw certain consent where processing is based on consent.
Opt out of certain marketing communications.
Exercise other privacy rights provided by applicable law.

These rights may be subject to legal limitations, exceptions, and identity verification requirements.

U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws. Depending on the law and circumstances, these rights may include access, correction, deletion, portability, or the ability to opt out of certain uses or disclosures of personal information.

If you wish to submit a privacy request, contact us using the details listed below. We may need to verify your identity before completing certain requests.

Do Not Sell or Share Requests

Where applicable privacy law provides a right to opt out of the sale or sharing of personal information, you may submit a request by contacting us or by using any privacy preference tools made available on our website.

Whether a particular activity legally qualifies as a "sale" or "sharing" depends on applicable law and the technologies or services being used.

Children's Privacy

Our website and services are intended for general audiences and are not designed to knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us so we can review the matter.

Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties. ORVELLOA is not responsible for the privacy practices, security, or content of independent third-party services.

We encourage you to review the privacy policies of any third-party websites or services you choose to use.

International Processing

Some service providers used by ORVELLOA may process or store information in locations different from the location where you live. Where applicable, information will be handled subject to relevant contractual, technical, and legal protections.