Refund policy

Return & Refund Policy

Last Updated: August 31, 2026

At ORVELLOA, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

30-Day Return Window

Eligible items may be returned within 30 days from the delivery date of the last item in your order.

The return window may be extended where applicable to account for weekends or holidays.

Return Eligibility

To be eligible for a return, the item should generally be:

Returned within the applicable 30-day return period.
In its original condition.
Unused, unworn, or not materially altered, where applicable.
Returned with original packaging, accessories, manuals, tags, or components where applicable.
Accompanied by proof of purchase or the applicable order information.

ORVELLOA reserves the right to review returned items before approving a refund.

Free Return Shipping

For eligible returns within the United States, return shipping is free.

Customers must contact ORVELLOA before sending a return so that we can provide the appropriate return instructions and, where applicable, a prepaid return shipping label.

No Restocking Fee

We do not charge a restocking fee for eligible returns.

Restocking Fee: 0%

How to Request a Return

To request a return, please contact our customer support team at:

Email: contact@orvelloa.online
Phone: +1 234-312-7078

Please include:

Your order number.
The name or email address associated with the order.
The item you wish to return.
The reason for the return.
Photos of the item if it arrived damaged, defective, or incorrect.

Once your return request is reviewed, we will provide return instructions.

Please do not send products back without first receiving return authorization and instructions from ORVELLOA.

Return Address

Our U.S. fulfillment location is:

ORVELLOA
1870-1908 Forge St
Tucker, Georgia 30084
United States

However, customers should not automatically send returns to this address. The appropriate return destination and instructions will be provided after the return request has been reviewed and authorized.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Provide your order number along with photographs or other relevant information showing the issue. After reviewing the request, we will work with you toward an appropriate resolution, which may include a replacement, return, or refund where applicable.

Order Cancellations

Orders may be cancelled until the item is fulfilled.

If you would like to cancel your order, please contact us as soon as possible at contact@orvelloa.online.

Once an item has been fulfilled, we may no longer be able to cancel the shipment. You may instead request a return after receiving the order, subject to this Return and Refund Policy.

Refunds

Once your returned item is received, we will inspect it and review your return.

If the return is approved, your refund will be processed within 7 business days.

Refunds are generally issued to the original payment method used for the purchase. After we issue a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Original Shipping Charges

Standard shipping on eligible U.S. orders is free. Accordingly, there is generally no original standard shipping charge to deduct from an eligible refund.

Exchanges

If you would like a different product, size, color, or variation, please contact our customer support team. Exchange availability depends on product availability at the time your request is processed.

In some cases, the most efficient option may be to return the original item for a refund and place a new order.

Items That May Not Qualify for Return

Certain items may not qualify for return where returning them would be inappropriate for health, safety, hygiene, legal, or product-condition reasons. Where any product-specific return restriction applies, it will be communicated on the applicable product page or during the purchase process where appropriate.

This does not affect any rights that may apply under applicable law.

Return Abuse or Fraud

ORVELLOA reserves the right to refuse returns or refunds in cases involving suspected fraud, abuse, altered products, unauthorized returns, or items returned in a condition materially different from the condition in which they were delivered.